If you’ve experienced an issue or disagreement with a KLM product or service, such as a flight that was delayed for more than three hours, cancelled, or there was a loss or damage to luggage, or if the service you received was below par, and you’ve previously lodged a complaint with KLM, our ‘airline’ complaint form is ready to advance your complaint process.
Before making a complaint about KLM
Please note, to be eligible to submit a complaint against KLM, you should have already addressed your issue directly to KLM in writing.
You should either have received a final written response (usually called a ‘deadlock letter’), or provided KLM eight weeks to respond to your complaint. AviationADR is specifically purposed to deal with unresolved complaints.
What KLM complaints can we deal with?
Our purview extends to complaints against any KLM flight that was set to land or take off (or was due to do so) from a UK airport.
We are equipped to handle most conflicts between consumers and airlines, this includes disputes concerning:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
