If you’ve encountered an issue or dispute with an Air Canada service or product such as a flight with a delay over three hours, cancellation, loss or damage to luggage, or unsatisfactory customer service, and you’ve already sought resolution by lodging a complaint with Air Canada, our ‘airline’ complaint form is ready to help launch your complaint process.
Please note
that to be eligible to make a complaint against Air Canada, you should have initially raised your issue directly with Air Canada in written form.
After submitting your complaint, you should either have received a final written response (commonly referred to as a ‘deadlock letter’) or have granted Air Canada an eight-week window to respond to your complaint. AviationADR is tailored to deal with unresolved complaints.
Our jurisdiction extends to handling complaints that concern any Air Canada flight, including flights that either departed from a UK airport or had departure or arrival endpoints in France, Denmark, Spain, Italy, or Germany.
We’re capable of managing most disputes between consumers and airlines, which includes disputes revolving around various issues.
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
.
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
For more information about AviationADR, please view our FAQ page.
