If you’ve faced an issue or disagreement with a Garuda Indonesia product or service, such as a flight delay of over three hours, cancellation, loss or damage of luggage, or unsatisfactory service and you’ve previously lodged your complaint with Garuda Indonesia, our ‘airline’ complaint form is available to advance your complaint process
Before making a complaint about Garuda Indonesia
Please be aware that to be eligible to make a complaint against Garuda Indonesia, it’s necessary that you have initially brought your issue directly to Garuda Indonesia in written form.
Following your complaint, you should either have received a final written response (often referred to as a ‘deadlock letter’), or should have given Garuda Indonesia an eight-week timeframe to response to your issue. AviationADR only deals with unresolved complaints.
What Garuda Indonesia complaints can we deal with?
Our services involve handling complaints against any Garuda Indonesia flight that was scheduled to depart from a UK airport.
We can manage most disputes between consumers and airlines, including but not limited to disputes concerning:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
