If you’ve had an issue or dispute with a Royal Brunei Airlines product or service such as a flight delay of over three hours, cancellation, luggage loss or damage, or inadequate customer service, and you’ve already lodged a complaint with Royal Brunei Airlines, our ‘airline’ complaint form can aid in advancing your complaint process.
Before making a complaint about Royal Brunei Airlines
Please note that to file a complaint against Royal Brunei Airlines, you must have initially communicated your issue directly to Royal Brunei Airlines in writing.
After launching your complaint, you should have either received a final written response (commonly referred to as a ‘deadlock letter’), or should have granted Royal Brunei Airlines an eight-week time span to respond to your dispute. Aviation Dispute Resolution is specifically designed to address unresolved complaints.
What Royal Brunei Airlines complaints can we deal with?
Types of Royal Brunei Airlines Complaints We Can Address Our domain includes handling complaints against any Royal Brunei Airlines flight that was set to arrive or depart from a UK airport.
We have the capacity to handle most disputes between consumers and airlines, which can include various issues such as:
- Cancelled flights
- Delayed flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
For more information on what we can deal with and how to start your complaint, please click here.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
