If you’ve encountered an issue or dispute with a Wizz Air service or product, for instance, a flight that was delayed over three hours, cancelled, experienced loss or damage of luggage, or the service you received wasn’t satisfactory, and you’ve already lodged your complaint with Wizz Air, our ‘airline’ complaint form can facilitate your continued complaint process.
Before making a complaint about Wizz Air
Please be aware, to be eligible to lodge a complaint against Wizz Air, you must have initially submitted your complaint directly with Wizz Air in written form.
After launching your complaint, you should either have received a final written response (often referred to as a ‘deadlock letter’), or have allowed Wizz Air an eight-week window to respond to your dispute. AviationADR only deals with unresolved complaints.
What Wizz Air complaints can we deal with?
We handle complaints against any Wizz Air flight with a destination or departure airport in Hungary, the UK, or Germany.
We’re equipped to deal with most disputes between consumers and airlines, which can include issues such as:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
