If you’ve faced difficulties or a dispute with a Flybe service or product, such as an extended flight delay of over three hours, cancellation, mishandled luggage, or unsatisfactory service, and you’ve already sought to resolve the issue with Flybe, our is available to kickstart your complaint process.
Before making a complaint about Flybe
Please be aware that to lodge a complaint against Flybe, you must have already submitted your complaint to Flybe in writing. This should result in receiving a final written response (often referred to as a ‘deadlock letter’), or alternatively, you should have given Flybe an eight-week period to respond to your complaint. AviationADR is specifically designed to manage unresolved complaints. If you have not yet lodged your complaint with Flybe, you may do so via their claims section here.
What Flybe complaints can we deal with?
Our services encompass handling complaints related to any Flybe flight that was scheduled to land or take off (or was supposed to do so) from a UK airport.
We can manage most conflicts between consumers and airlines, including but not limited to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
