Complaints AviationADR CAN deal with:
AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport.
AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport.
Use of the AviationADR Alternative Dispute Resolution scheme is FREE to passengers and can be submitted without the need for any independent advice or third-party representation.
AviationADR can only deal with unresolved complaints.
To be eligible to make a complaint against an airline/airport you must have already complained to that airline/airport directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute.
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