In the event that you’ve encountered an issue with a Delta product or service – such as a flight that was delayed over three hours, cancelled, a case of lost or damaged luggage, or unsatisfactory service in general – this page serves as a guide on how to lodge your complaint about a Delta Airlines flight. If you have already made an official complaint to Delta, you can utilise our ‘airline’ complaint form to kick-start your complaint process.
Bear in mind that to lodge a complaint against Delta, it’s necessary you should have formally raised your issue with Delta’s customer service first in written form.
After lodging your complaint, you should either have received a final written response (also referred to as a ‘deadlock letter’), or you should have allowed Delta an eight-week period to respond to your dispute. Aviation Dispute Resolution is only equipped to handle complaints that remain unresolved.
Our capacity includes handling complaints that concern any Delta flight that was scheduled to either depart from a UK airport.
We are able to mediate most disputes between consumers and airlines, which includes:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
