If you have an unresolved complaint involving Turkish Airlines, such as a flight that has been delayed over three hours, cancelled, baggage loss or damage, or unsatisfactory service, this page is designed to guide you through the process. If you’ve already made a complaint to Turkish Airlines directly and haven’t received a satisfactory resolution, our ‘airline’ complaint form is available to help you continue the complaint process.
Before making a complaint about Turkish Airlines
Please be aware that to lodge a complaint against Turkish Airlines, you must have initially submitted your complaint directly to Turkish Airlines in writing.
Following your complaint, you should either have received a final written response (frequently referred to as a ‘deadlock letter’), or have allotted Turkish Airlines an eight-week window to respond to your dispute. AviationADR is specifically designed to handle unresolved complaints.
What Turkish Airlines complaints can we deal with?
Our capacity involves handling complaints related to any Turkish Airlines flight scheduled to depart from a UK airport.
We can handle most disputes between consumers and airlines, including but not limited to the following:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
