If you’ve experienced an issue or disagreement with an Asiana Airlines service or product, such as a delay of over three hours, cancellation, lost or damaged luggage, or unacceptable service, and you’ve already lodged a complaint with Asiana Airlines, our is prepared to continue your complaint process.
Please note
that to be eligible to make a complaint against Asiana Airlines, you should have already communicated your issue directly to Asiana Airlines in writing.
Following your complaint, you should have either received a final written response (often referred to as a ‘deadlock letter’), or should have provided Asiana Airlines with an eight-week window to address your issue. AviationADR primarily handles unresolved complaints.
Our authorities involve dealing with any complaints against Asiana Airlines pertaining to a flight that was due to depart from a UK airport.
We are capable of handling most disagreements between
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
