If you’ve experienced a problem or dispute with an EGYPTAIR service or product such as a flight delay of over three hours, cancellation, loss or damage of luggage, or unsatisfactory customer service, and you’ve previously lodged a complaint with EGYPTAIR, our is available to facilitate the progression of your complaint process.
It’s crucial to note that to be eligible to file a complaint against EGYPTAIR, you must have initially voiced your grievance directly to EGYPTAIR in written form.
After raising your complaint, you should either have received a final written response often called a ‘deadlock letter’, or should have granted EGYPTAIR an eight-week window to respond to your concern. AviationADR can only assist with unresolved complaints.
The airline sector covers complaints against any EGYPTAIR flight where the flight in question departed from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
